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Adaptive Safety Routing

Design multi-model experience layers that detect sensitive contexts, route intelligently, and preserve user trust.

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Integrating with user support workflows

When routing leads to escalations, ensure the handoff feels seamless:

  • Package conversation history, detected triggers, and attempted responses into a concise digest for human agents.
  • Provide templated follow-up messages so human agents can reassure users about privacy and next steps.
  • Log resolution outcomes to feed model retraining and policy updates.
Section 8 of 10
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