Design multi-model experience layers that detect sensitive contexts, route intelligently, and preserve user trust.
1. **Primary-specialist fallback:** Keep a general-purpose model for most turns; switch to specialist models when triggers fire. Log transitions and revert to primary once the sensitive segment ends.
2. **Parallel evaluation:** For critical use cases, run both general and specialist models in tandem, using the safer output and cross-checking for discrepancies.
3. **Human escalation:** When confidence is low or stakes are high, hand off to human operators. Provide context summaries to reduce restart friction.
4. **User-driven selection:** Offer toggles for users to request a more cautious mode or a faster, lightweight mode, within policy constraints.
Document routing decisions in policy tables. Example snippet:
| Trigger | Confidence | Route To | Additional Actions |
|---|---|---|---|
| Emotional crisis keywords | High | Empathetic-support model | Display resource links, notify duty supervisor |
| Financial compliance phrases | Medium | Controlled-response model | Require manager approval before executing transactions |
| Language mismatch | High | Multilingual specialist | Persist language preference for session |