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Workplace AI Adoption Metrics

Measure, segment, and communicate enterprise assistant usage to prove value and guide responsible expansion.

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Action checklist

  • Define adoption personas and map jobs to be done across the enterprise.
  • Collect telemetry and surveys that balance quantitative usage with qualitative sentiment.
  • Build dashboards that narrate activation, engagement, outcomes, and risk perception.
  • Tie metrics to ROI stories covering productivity, quality, risk, and engagement.
  • Maintain continuous feedback loops to address adoption blockers and celebrate wins.
Section 8 of 9
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