Measure, segment, and communicate enterprise assistant usage to prove value and guide responsible expansion.
In 2025, most knowledge workers can access some form of conversational assistant, yet actual usage varies widely. Leadership teams need to know whether assistants are solving real problems, which personas benefit, and where guardrails or training lag. Without credible metrics, champions struggle to secure budget, and skeptics claim assistants are novelty tools. This lesson introduces a measurement framework inspired by large-scale workplace surveys, adapted to keep results vendor neutral and privacy conscious.