Develop scenario-specific playbooks illustrating routing policies and operational considerations.
Customer Support Co-Pilot#
- Intent Spectrum: billing, technical troubleshooting, legal inquiries.
- Routing: quick answers → utility model; nuanced cases → specialist model with knowledge base integration; high-risk legal → human escalation.
- Metrics: resolution time, escalation rate, compliance incidents.
Financial Analysis Assistant#
- Intent Spectrum: portfolio summaries, risk modeling, regulatory reporting.
- Routing: calculations → deterministic engines; narrative explanations → domain model; compliance review → verification model.
- Controls: traceability, audit logging, data lineage for every recommendation.
Creative Ideation Studio#
- Intent Spectrum: mood boards, storyline generation, campaign scripts.
- Routing: imaginative prompts → frontier model with creative tuning; brand consistency checks → retrieval-augmented model with style guides; final copy validation → guardrail model.
- Community Signal: track reuse of outputs and sentiment to calibrate creativity vs. compliance.
These playbooks serve as communication tools aligning product, engineering, legal, and customer success teams around the routing strategy.