Benchmark conversational agents across stylistic expressiveness, goal completion, and alignment to identify the right fit for complex deployments.
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Alignment insights and safeguards
Track refusal quality: an agent that declines unsafe requests yet offers compliant alternatives maintains user trust better than one issuing terse denials.
Monitor situational awareness: agents should recognize when to elevate urgent cases to humans.
Include “misleading affirmation” checks: scenarios where the correct answer is acknowledging insufficient information rather than hallucinating.